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In the unlikely event of us not delivering the product you have purchased or any other complaint about the purchase or one of our services, please let us now. As we are labelled with the Safeshops certification, we also accept and follow their guidelines in the handling of complaints.

You can contact us within 14 days of purchase with a complaint about a delivery or simply contact us by sending an e-mail to or give us a call on business days between 9.00 AM & 7.00 PM at +32(0) 494 14 87 88 (Dutch, English, German or French).

We will then do our utmost best to handle this in the best possible way.


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